The result of the headlong rush to October 1 was a system that had never been tested at anything like the load it experienced on its first day of operation (if it was tested with loads at all). Those looking for a reason for the site’s horrible performance on its first day had plenty of things to choose from.
Navigating the site once you get past registration is something of a cheese chase through the rat-maze. “It’s like a bad, boring video game where you try to grunt and hack your way through to the next step,” one site user told Ars.
Once you get through all that, it’s not clear that it’s going to do you any good. Underlying problems in the back-end code—including the data hub built by QSSI—have been causing errors in determining whether individuals are eligible for subsidized plans under the program. In DC, that means health care plan prices won’t be available to people registering through DC’s portal until November. It may also mean that others who have registered already at the federal and state exchanges may get sticker shock later.
Lots more, and you should read the whole thing.
This technological/government running sore isn’t going to be fixed any time soon. In fact, I predict the same end for it that occurred with the last multi-billion dollar IRS tech project.